Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.boilise.com (the “Site”) or make a purchase there.

 

1. Personal Information Collected

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Furthermore, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This automatically collected information is referred to as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

 

2. Consent

In accordance with data protection laws, user consent is required before storing information. This consent can be given by accepting the message that appears during the user's first visit to the site and by continuing to navigate the site.

Users may disable cookies at any time in their browser settings.

By using this site, you declare that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependents to use this website.

 

3. Means of Information Collection

A cookie is a text file placed when a user views the content of a website or an online advertisement. It is completely anonymous and only recognizes the terminal used for navigation. Cookies allow us to collect information relating to the user's navigation. We use several types of cookies:

We collect Device Information using the following technologies:

3.1 Cookies

A cookie is a text file placed when a user views the content of a website or an online advertisement. Cookies allow us to collect information relating to the user's navigation.

We use several types of cookies:

  • Technical cookies from the Shopify platform to navigate on the Site, access products, and services:

    _session_id, unique session identifier, stores information about your session (referrer, landing page, etc.). _shopify_visit, no data retained, persists for 30 minutes from the last visit. Used by our website provider's internal stats tracker to record the number of visits. _shopify_uniq, no data retained, expires at midnight (depending on the visitor's location) the next day. Counts the number of visits to a store by a single customer. cart, unique identifier, persists for 2 weeks, stores your shopping cart information. _secure_session_id, unique session identifier storefront_digest, unique identifier, indefinite if the store has a password, used to determine if the current visitor has access.

  • Audience cookies (e.g., Google Analytics) to track Site activity and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and timestamp data (date and time).

  • Pixels (e.g., Facebook) are electronic files that record information about how you browse the Site.

3.2 Direct Collection

Furthermore, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. These automatically collected pieces of information are referred to as “Order Information.”

We also collect information provided via the contact form, including your name, email address, and phone number.

 

4. Use of Collected Data

4.1. Internal Use

Generally, we use the Order Information that we collect to process any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Assess potential fraud or risks;
  • And, in accordance with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information we collect (especially your IP address) to assess potential fraud or risks and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our advertising and marketing campaigns).

4.2. Third-Party Providers

We share your Personal Information with third parties that help us use it for the purposes mentioned above.

For example, we use Shopify to host our online store - to learn more about how Shopify uses your Personal Information, please see the following page: https://www.shopify.fr/legal/confidentialite.

We also use Google Analytics to better understand how our customers use the Site - to learn more about how Google uses your Personal Information, please see the following page: https://www.google.com/intl/fr/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in regard to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled.

Once you leave the Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

4.3. Disclosure

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to protect our rights.

 

5. Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact details below. Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please also note that your information may be transferred outside of Europe, including to Canada and the United States.

 

6. Security of Collected Data

To protect your personal data, we take reasonable precautions and follow the best practices of the industry to ensure that it is not lost, misused, accessed, disclosed, altered, or improperly destroyed.

Your data is stored in Shopify's data storage system and databases, and in the general Shopify application.

Your data is kept on a secure server hosted by OVH and protected by a firewall.

If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

7. Data Retention

When you place an order through the Site, we will maintain your Order Information in our records unless and until you ask us to delete this information.

 

8. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Last updated: September 15, 2021.

 

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@boilise.com, or by mail using the details provided below:

BOILISÉ

10 Avenue du Champ de Mars,

11100 Narbonne, France