Refund policy

Special care is taken with each piece we produce, and we are confident that every painting will meet the quality criteria we have presented on the site.

In the unlikely event that the product does not suit you, we offer you the possibility to exchange or return it.

Exchanges

We only replace items damaged in transit.

If you need to replace yours with the same item, send us an email at contact@boilise.com with a photo of the item and an explanation of the issue encountered.

We will provide you with instructions for returning the item at our expense and will proceed with the replacement of the piece as soon as possible.

Returns

You have 30 days to change your mind and request a refund.

If you are not satisfied with your order, you have 30 days from the date of receipt to inform us of your decision by email at contact@boilise.com and benefit from a full refund of your order. To process your request, the email must specify the order number and the reason for the return.

After reviewing the request, we will send you the procedure to print your return voucher.

To be eligible for a return, your item must meet the following conditions:

• The item is unused and in the same condition that you received it.
• The item is in its original packaging.

Products personalized with engraving or a punch mark are unique and cannot be returned or exchanged.

Once your return is received and inspected, we will send you an email to inform you that we have received the returned item. We will also notify you whether your refund has been approved or denied. If approved, your refund will then be processed, and your credit card or original method of payment will automatically be credited within a few days.